Refund and Return Policy

Our Commitment to Your Satisfaction

At 152DREAM LLC, we take immense pride in the quality and craftsmanship of every product we create. We understand that when you order personalized items, you are investing your time, creativity, and emotions into creating something special for yourself or someone you care about. That’s why we are committed to ensuring that every product we deliver meets or exceeds your expectations.

We want you to be completely satisfied with your purchase. However, we also recognize that personalized products are unique by nature and cannot be resold. Therefore, we have crafted a refund and return policy that balances your satisfaction as a customer with the realities of custom manufacturing. Our policy is designed to be fair, transparent, and easy to understand, so you can shop with confidence and peace of mind.

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30-Day Satisfaction Guarantee

We stand behind the quality of our products and the accuracy of our workmanship. If you are not completely satisfied with your purchase for any reason, we offer a 30-day satisfaction guarantee from the date you receive your order.

Within this 30-day period, you may request a refund, replacement, or exchange for eligible items. Our goal is to resolve any issues promptly and fairly, ensuring that you have a positive experience with 152DREAM LLC.

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Return Eligibility

To be eligible for a return, refund, or exchange, your item must meet the following criteria:

Manufacturing Defects

If your product arrives with a manufacturing defect, we will gladly replace it or issue a full refund. Manufacturing defects include, but are not limited to:

• Printing errors: Blurry, misaligned, or incomplete printing of your custom design

• Material flaws: Cracks, chips, scratches, or other damage to the product material

• Color inaccuracies: Significant color variations from what was displayed on your screen

• Structural issues: Broken parts, loose components, or assembly problems

Shipping Damage

If your order arrives damaged due to shipping, please contact us immediately. We will work with you to resolve the issue, which may include:

• Sending a replacement product

• Issuing a refund

• Filing a claim with the shipping carrier on your behalf

To be eligible for a shipping damage claim, please:

• Contact us within 7 days of receiving your order

• Provide your order number

• Include photos of the damaged product and packaging

Incorrect Items

If you receive the wrong item – for example, a different product, color, or size than what you ordered – please contact us immediately. We will correct the error at no cost to you, which may include:

• Sending the correct item

• Issuing a refund

• Arranging for return of the incorrect item (with shipping costs covered by us)

Change of Mind

We understand that sometimes, even after careful consideration, you may change your mind about a purchase. However, because our products are personalized and custom-made specifically for you, we generally cannot accept returns for change of mind.

Personalized products are made to order – we print, engrave, or otherwise customize each item based on your unique specifications. Once your order is in production, we cannot cancel it or resell the completed item to another customer.

If you have questions about a product before ordering, we encourage you to contact us. Our team is happy to provide additional information, answer your questions, and help you make a confident decision.

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Non-Returnable Items

The following items are not eligible for return or refund, except in cases of manufacturing defects or shipping damage:

Personalized Products

All products that are personalized with your custom text, photos, or designs are considered final sale. This includes:

• Custom ornaments with printed photos or text

• Engraved glassware, keychains, and other items

• Custom calendars, posters, and photo books

• Personalized apparel, bags, and accessories

• Any other product that has been customized specifically for you

Because these items cannot be resold, we cannot accept returns for reasons other than defects or damage.

Clearance and Sale Items

Items purchased at a discount through clearance sales, promotions, or special offers may not be eligible for return or exchange. Please check the specific terms of the promotion at the time of purchase.

Gift Cards

Gift cards and store credit are non-refundable and cannot be exchanged for cash unless required by law.

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Refund Process

When we process a refund, we will issue the refund to the original payment method used for the purchase. Here’s what you can expect:

Refund Timeline

Please note that processing times may vary depending on your financial institution. We will send you a confirmation email when your refund has been processed.

Refund Amount

The refund amount will include:

• The full purchase price of the product (unless a partial refund is agreed upon)

• Applicable taxes

• Shipping costs (in cases of manufacturing defects or shipping damage)

Partial Refunds

In some cases, we may offer a partial refund rather than a full refund. Partial refunds may be offered in situations such as:

• Minor defects that do not significantly affect the product’s appearance or function

• Products that are returned with signs of use or damage not caused by us

• Products that are returned after the 30-day window has passed (with our discretion)

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Replacement Process

In many cases, particularly for personalized items, we prefer to issue a replacement rather than a refund. This ensures that you ultimately receive the product you wanted and that your time and creativity are not wasted.

Replacement Eligibility

You may be eligible for a replacement if:

• Your product arrived with a manufacturing defect

• Your product was damaged during shipping

• You received the incorrect item

• The print quality does not meet our standards

Replacement Process

1. Contact us within the 30-day satisfaction guarantee period

2. Provide details about the issue, including your order number and photos (if applicable)

3. Our team reviews the issue and determines the best resolution

4. We issue a replacement at no cost to you

5. You receive a new product with corrected issues

Replacement Timeline

Once your replacement is approved, we will begin production as quickly as possible. The timeline for receiving your replacement depends on the product and shipping method but generally aligns with our standard production and shipping times.

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How to Initiate a Return or Refund

Step 1: Contact Our Customer Service Team

To initiate a return, refund, or replacement, please contact us within the 30-day satisfaction guarantee period:

Email: anhrau98@gmail.com
Phone: +84355335959

When contacting us, please include:

• Your order number

• A description of the issue

• Photos of any defects or damage (if applicable)

• Whether you prefer a refund or replacement

Step 2: Our Team Reviews Your Request

Our customer service team will review your request and determine the best course of action. We may ask for additional information or clarification to better understand the issue.

Step 3: Receive Authorization

If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item (if required). Please do not return any items without first receiving authorization from our team.

Step 4: Return the Item (If Required)

For eligible returns, you will need to ship the item back to us. Please follow the instructions provided in the RMA email, including:

• Packaging the item securely

• Including your RMA number on the package

• Using a trackable shipping method

Step 5: Receive Your Refund or Replacement

Once we receive and inspect your returned item, we will process your refund or issue a replacement. You will receive a confirmation email when this is complete.

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Shipping Costs for Returns

Defective or Incorrect Items

If the return is due to a manufacturing defect, shipping damage, or our error (such as sending the wrong item), we will cover the return shipping costs. You will receive a prepaid shipping label or reimbursement for the shipping cost.

Change of Mind Returns

For change of mind returns (where applicable), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.

International Returns

For international orders, return shipping costs may vary. In cases of defects or our error, we will work with you to facilitate the return at our expense. For other returns, you will be responsible for international shipping costs and any customs fees or duties.

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Order Cancellations

We begin production on personalized orders quickly to ensure timely delivery. Because of this, we have limited ability to cancel orders once they have been placed.

Before Production

If you wish to cancel your order and production has not yet begun, we may be able to accommodate your request. Please contact us as soon as possible after placing your order.

After Production

Once production has begun, we cannot cancel your order or issue a refund, except in cases of manufacturing defects or shipping damage.

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Warranty Information

Product Warranty

We stand behind the quality of our products and materials. Our products are designed and manufactured to be durable and long-lasting. If you experience issues with a product after the 30-day satisfaction guarantee period, please contact us, and we will work with you to find a solution.

Print Durability

Our custom prints and engravings are designed to be durable and resistant to fading, scratching, and wear. However, some products require proper care to maintain their appearance. Please refer to our product care instructions for specific guidance.

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Product Care Instructions

To ensure the longevity of your personalized products, please follow these general care guidelines:

Ornaments

• Metal Ornaments: Wipe with a soft, dry cloth. Avoid harsh chemicals and abrasive materials.

• Glass Ornaments: Handle with care. Clean with a soft, damp cloth and dry immediately.

• Acrylic Ornaments: Clean with a soft, dry cloth. Avoid alcohol-based cleaners that may damage the surface.

• Wooden Ornaments: Wipe with a soft, dry cloth. Avoid exposure to excessive moisture.

• Ceramic Ornaments: Clean with a soft, damp cloth. Avoid dishwashers and harsh detergents.

Glassware and Drinkware

• Hand wash recommended with mild soap and warm water

• Avoid dishwashers, which may damage printed or engraved designs

• Do not use abrasive cleaners or scrubbers

• Dry immediately with a soft cloth

Apparel and Textiles

• Machine wash cold on gentle cycle

• Turn inside out before washing to protect printed designs

• Do not bleach

• Tumble dry low or hang to dry

• Do not iron directly on printed or embroidered areas

Keychains and Accessories

• Wipe with a soft, dry cloth

• Avoid exposure to moisture and harsh chemicals

• Store in a dry place to prevent tarnishing or damage

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International Orders

For international orders, returns and refunds are subject to the same policies and procedures as domestic orders, with a few additional considerations:

Customs and Duties

If you are returning an item from outside the United States, you may be required to pay customs duties, taxes, or other fees on the return shipment. These charges are your responsibility, unless the return is due to our error or a manufacturing defect.

Return Shipping Time

International return shipping may take longer than domestic returns. Please allow additional time for your return to reach us.

Refund Currency

Refunds for international orders are processed in US Dollars (USD). Your refund will be credited to your original payment method, and your card issuer or bank will determine the conversion rate.

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Fraud Prevention

To protect both our customers and our business, we take fraud prevention seriously. If we detect suspicious activity or potential fraud, we may:

• Require additional verification before processing an order

• Delay shipment until verification is complete

• Cancel orders that appear fraudulent

We appreciate your understanding and cooperation in helping us maintain a secure shopping environment for everyone.

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Contact Information

If you have any questions about our refund and return policy, or if you need assistance with a return, refund, or replacement, please don’t hesitate to contact us:

Email: anhrau98@gmail.com
Phone: +84355335959

Our customer service team is here to help you and will respond to all inquiries promptly and professionally.

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Summary of Our Policy

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Our Promise

At 152DREAM LLC, we are committed to your satisfaction. We understand that ordering personalized products is an investment of your time, creativity, and money. We want you to feel confident and supported throughout your shopping experience.

If you have any concerns about your order, please contact us. We will do everything in our power to resolve the issue fairly and promptly. Your happiness is our priority, and we look forward to serving you.

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152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store