Asked Questions (FAQ)

Welcome to Our FAQ Section

At 152DREAM LLC, we understand that ordering personalized products can raise many questions. Whether you’re curious about our customization process, shipping times, payment security, or return policies, we’ve compiled answers to the most common questions we receive from our customers.

We believe in transparency and want you to feel confident and informed throughout your shopping experience. If you don’t find the answer you’re looking for here, please don’t hesitate to reach out to our customer service team – we’re always happy to help.

Products and Customization

What types of products do you offer?

At 152DREAM LLC, we offer an extensive range of personalized products including:

  • Ornaments: Metal, glass, acrylic, wooden, ceramic, pewter, and custom-cut options in various shapes and sizes

  • Glassware: Personalized mugs, beer steins, glasses, and tumblers

  • Keychains: Stainless steel, acrylic, and custom designs with photo and text options

  • Apparel: T-shirts, hoodies, and accessories with custom designs

  • Home Décor: Pillows, blankets, doormats, and wall art

  • Calendars: Custom photo calendars with various design styles

  • Corporate Gifts: Branded merchandise for businesses and organizations

  • Specialty Items: Photo puzzles, luggage tags, mouse pads, and more

How do I personalize a product?

Personalizing a product on 152dream.store is simple and intuitive:

  1. Browse our catalog and select the product you want to personalize

  2. Click the “Customize” or “Personalize” button

  3. Upload your photos or images

  4. Add your text, choosing from various fonts, colors, and styles

  5. Adjust the layout and positioning of your design elements

  6. Preview your creation to ensure everything looks perfect

  7. Add the item to your cart and proceed to checkout

If you need assistance with the customization process, our customer service team is here to help. Contact us at anhrau98@gmail.com or call +84355335959.

What file formats do you accept for photo uploads?

We accept the following file formats for photo uploads:

  • JPEG/JPG (recommended for photographs)

  • PNG (recommended for graphics with transparency)

  • GIF

  • BMP

  • WEBP

For the best print quality, we recommend uploading images with a resolution of at least 300 DPI (dots per inch) and a minimum size of 1000 x 1000 pixels. Higher resolution images will produce sharper, clearer prints.

What if I don’t like the design after I’ve submitted it?

We want you to be completely satisfied with your custom design. Before we begin production on personalized items, we may send you a digital proof or preview of your design for your approval.

Please carefully review this proof and verify that all text, images, and other details are correct. Once you approve the proof, or if production begins without a proof (for simple customizations), we cannot make changes to your order.

If you have any concerns about your design, please contact us immediately at anhrau98@gmail.com or +84355335959. We will do our best to address your concerns before production begins.

Can I use copyrighted images or trademarked logos?

You may only upload images and content that you own or have the legal right to use. We reserve the right to refuse to print any content that we believe infringes on third-party intellectual property rights, including copyrighted images, trademarked logos, and other protected materials.

If you are using our products for business or promotional purposes, we recommend ensuring that you have the necessary licenses or permissions for any branded content you upload.

How accurate are the colors in the final product?

We use high-quality printing and engraving technologies to achieve accurate color reproduction. However, please note that:

  • Colors may appear slightly different on your screen versus the final printed product due to variations in monitor settings, lighting, and display technologies

  • Our products are printed using CMYK (cyan, magenta, yellow, black) color models, while your screen displays colors in RGB (red, green, blue) – this can cause slight color shifts

  • Some materials, such as wood or textured surfaces, may affect how colors appear

We strive to match your design as closely as possible, but we cannot guarantee exact color matching. For the most accurate results, we recommend designing with our product’s specific material and printing method in mind.

What is the quality of your products?

We are committed to providing high-quality products that you’ll be proud to give or display. Our quality standards include:

  • Premium materials: We source materials from trusted suppliers, including 100% crystal glass, solid wood, high-grade aluminum, durable acrylic, and more

  • Advanced printing technology: We use state-of-the-art UV printing, laser engraving, and other techniques for vibrant, long-lasting results

  • Rigorous quality control: Every product is inspected before shipping to ensure it meets our standards

  • Attention to detail: We carefully package each order to protect it during transit

Do you offer bulk discounts?

Yes, we offer volume discounts on many products. Bulk orders are available for:

  • Corporate gifts and branded merchandise

  • Wedding favors and party favors

  • Event merchandise

  • Family reunions and group gifts

  • Promotional products

  • Holiday gifts for clients, employees, or members

For bulk order inquiries, please contact us at anhrau98@gmail.com with “Bulk Order” in the subject line. Please include the product(s), quantity, timeline, and any customization requirements.

Can I request a sample or prototype before placing a large order?

Yes, we understand that for bulk or corporate orders, you may want to see the product quality before committing to a large quantity. We offer sample orders for many of our products.

Please contact us at anhrau98@gmail.com to request a sample. Sample costs may apply, but we will credit the sample cost toward your bulk order if you proceed.

Ordering Process

How do I place an order?

Placing an order on 152dream.store is simple:

  1. Browse our catalog and select the products you want

  2. Personalize each product with your photos, text, and design elements

  3. Add the items to your cart

  4. Review your cart and make any necessary adjustments

  5. Proceed to checkout and enter your shipping information

  6. Select your payment method and complete the transaction

  7. Receive your order confirmation email

  8. Track your order through the shipping notification we send when your order ships

Can I change or cancel my order after placing it?

We begin production on personalized orders quickly to ensure timely delivery. Because of this, we have limited ability to make changes or cancel orders after they are placed.

Before production begins: If you contact us soon after placing your order and production has not yet started, we may be able to accommodate changes or cancellations.

After production begins: We cannot make changes or cancel orders once production has started. This is because personalized products are made specifically for you and cannot be resold.

If you need to modify or cancel your order, please contact us immediately at anhrau98@gmail.com or +84355335959. We will do our best to assist you.

What information do I need to provide when ordering?

When placing an order, you will need to provide:

  • Shipping address: The address where you want your order delivered

  • Billing address: The address associated with your payment method

  • Payment information: Credit card, debit card, or digital wallet details

  • Customization details: Photos, text, design choices, and other personalization options

Please ensure all information is accurate to avoid delays or issues with your order.

Will I receive a confirmation of my order?

Yes, you will receive an order confirmation email immediately after placing your order. This email will include:

  • Your order number (please keep this for reference)

  • A summary of your order, including products and customization details

  • Your shipping address

  • Estimated delivery timeframe

If you do not receive an order confirmation email within a few hours of placing your order, please check your spam folder. If you still don’t see it, contact us at anhrau98@gmail.com.

Can I order multiple products with different customizations?

Yes, you can order multiple products with different customizations in a single order. Each product is customized individually, and you can add as many products to your cart as you like.

Do I need to create an account to place an order?

While you are not required to create an account to place an order, we recommend doing so. Creating an account allows you to:

  • Save your shipping and billing information for faster checkout

  • Track your order history

  • Save your designs for future reference

  • Receive personalized recommendations and offers

Creating an account is free and takes just a few minutes.

Payments

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express, Discover, and Diners Club

  • Debit cards: All major debit cards with Visa or Mastercard logos

  • Digital wallets: Apple Pay and Google Pay

All payments are processed securely through Stripe, our trusted payment processing partner.

Is it safe to enter my credit card information on your website?

Yes, absolutely. Your security is our priority. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. Additionally, all payment processing is handled by Stripe, which is certified as a PCI Service Provider Level 1 – the highest level of security certification in the payments industry.

We do not store your full credit card information on our servers. Payment details are transmitted directly to Stripe’s secure systems for processing.

What currencies do you accept?

All prices on 152dream.store are listed in US Dollars (USD) . Your payment will be processed in USD. If you are using a card or payment method that operates in another currency, your bank or card issuer will convert the amount at their prevailing exchange rate.

Will I be charged sales tax?

For orders shipped within the United States, applicable state and local sales taxes will be calculated and added to your total during checkout. The tax rate is based on the shipping address you provide.

For international orders, you may be responsible for customs duties, import taxes, and other fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

What if my payment is declined?

If your payment is declined, please:

  1. Verify that you have entered all payment information correctly (card number, expiration date, security code, billing address)

  2. Check with your bank or card issuer to ensure there are no issues with your account

  3. Try using a different payment method

  4. Contact us for assistance if the problem persists

Do you offer financing or installment payment options?

Currently, we do not offer financing or installment payment options. Full payment is required at the time of order.

Shipping

Where do you ship?

We ship to addresses in the United States (including all 50 states) and internationally to many countries around the world. During checkout, you can enter your address to see if we ship to your location.

How much does shipping cost?

Shipping costs vary based on the destination, the weight and size of your order, and the shipping method you select. Shipping costs are calculated and displayed during checkout before you complete your purchase.

For detailed shipping information, please refer to our Shipping Policy .

How long does shipping take?

Shipping times vary based on the destination and shipping method selected. Estimated delivery times are provided during checkout and in your order confirmation email.

Please note that production time is separate from shipping time. Most personalized products require 2-5 business days for production before they are ready to ship.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

Do you ship internationally?

Yes, we ship internationally to many countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

International shipping times vary based on the destination and customs processing times. Please allow additional time for international deliveries.

What happens if my package is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue, which may include:

  • Filing a claim with the shipping carrier on your behalf

  • Issuing a replacement

  • Issuing a refund

Please refer to our Refund and Return Policy for more information.

Do you ship to PO Boxes or APO/FPO addresses?

Yes, we can ship to PO Boxes and APO/FPO addresses. Please note that delivery times may be longer for these addresses, and some shipping methods may not be available.

Will my order require a signature upon delivery?

Signature requirements vary based on the shipping method and the carrier’s policies. Some shipments may require a signature for delivery. If you are concerned about signature requirements, please contact us to discuss your options.

Returns, Refunds, and Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If your product arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order, and we will work with you to resolve the issue.

For detailed information, please refer to our Refund and Return Policy .

Can I return a personalized product?

Personalized products are made specifically for you and generally cannot be returned except in cases of manufacturing defects or shipping damage. Before ordering, please carefully review your design and customization to ensure everything is correct.

How do I request a refund or replacement?

To request a refund or replacement:

  1. Contact us at anhrau98@gmail.com or +84355335959

  2. Provide your order number and a description of the issue

  3. Include photos of any defects or damage (if applicable)

  4. Our team will review your request and respond promptly

How long does it take to receive a refund?

Once your refund is approved and processed, it typically appears on your statement within 3-10 business days, depending on your bank or card issuer.

Do you offer exchanges?

Yes, we offer exchanges for products that are defective, damaged, or incorrect. We will work with you to replace the item with a corrected version.

What if I simply don’t like the product?

We understand that sometimes a product may not meet your expectations. While we generally cannot accept returns for personalized items due to change of mind, we are committed to your satisfaction. Please contact us, and we will do our best to address your concerns.

Product Care and Maintenance

How do I care for my personalized ornaments?

Metal Ornaments: Wipe with a soft, dry cloth. Avoid harsh chemicals and abrasive materials.

Glass Ornaments: Handle with care. Clean with a soft, damp cloth and dry immediately.

Acrylic Ornaments: Clean with a soft, dry cloth. Avoid alcohol-based cleaners that may damage the surface.

Wooden Ornaments: Wipe with a soft, dry cloth. Avoid exposure to excessive moisture.

Ceramic Ornaments: Clean with a soft, damp cloth. Avoid dishwashers and harsh detergents.

How do I care for my personalized glassware?

  • Hand wash recommended with mild soap and warm water

  • Avoid dishwashers, which may damage printed or engraved designs

  • Do not use abrasive cleaners or scrubbers

  • Dry immediately with a soft cloth

How do I care for my personalized apparel?

  • Machine wash cold on gentle cycle

  • Turn inside out before washing to protect printed designs

  • Do not bleach

  • Tumble dry low or hang to dry

  • Do not iron directly on printed or embroidered areas

How long will the personalization last?

Our prints, engravings, and custom designs are created using advanced techniques designed to be durable and long-lasting. With proper care, your personalized product should maintain its appearance for years.

However, all products will experience some wear over time. Factors that can affect durability include:

  • Washing methods (for apparel and textiles)

  • Exposure to harsh chemicals

  • Physical abrasion

  • UV exposure (can cause fading)

  • Extreme temperatures

Following our care instructions will help maximize the life of your personalized product.

Will my product fade over time?

Our prints and engravings are designed to be fade-resistant. However, prolonged exposure to direct sunlight, harsh chemicals, and abrasive cleaning can affect any printed product. To minimize fading:

  • Keep products out of direct sunlight when possible

  • Follow recommended care instructions

  • Avoid harsh cleaning products

Corporate and Bulk Orders

Do you offer custom corporate gifts?

Yes, we specialize in creating custom corporate gifts and branded merchandise. Our corporate solutions include:

  • Custom-branded ornaments and décor

  • Personalized glassware with company logos

  • Branded keychains and accessories

  • Custom calendars and planners

  • Promotional products for events and trade shows

  • Employee appreciation gifts

  • Client and partner gifts

What is your minimum order quantity for bulk orders?

Minimum order quantities vary by product and customization requirements. Many of our products have no minimum order quantity, but bulk discounts may require a minimum quantity.

How far in advance should I place a bulk order?

We recommend placing bulk orders at least 4-6 weeks in advance of your delivery deadline. This allows sufficient time for:

  • Design and customization

  • Production

  • Quality control

  • Shipping and delivery

For urgent orders, please contact us, and we will do our best to accommodate your timeline.

Can I get a sample before placing a bulk order?

Yes, we offer sample orders for many of our products. Sample costs may apply but are typically credited toward your bulk order if you proceed.

Account and Website

How do I create an account?

Creating an account on 152dream.store is free and easy:

  1. Click on the “Account” or “Login” link at the top of the page

  2. Select “Create an Account”

  3. Enter your name, email address, and create a password

  4. Click “Submit” or “Register”

  5. You’ll receive a confirmation email to verify your account

I forgot my password. What should I do?

If you forget your password, click the “Forgot Password” link on the login page. We’ll send you an email with instructions to reset your password.

How do I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with tracking information. You can also log in to your account and view your order status.

How do I update my account information?

After logging in to your account, you can update your:

  • Name

  • Email address

  • Password

  • Shipping addresses

  • Billing addresses

Click on “Account Settings” or “Profile” to make changes.

Privacy and Security

Is my personal information safe?

Yes, we take your privacy and security very seriously. Our website uses SSL encryption to protect your data. We do not sell, rent, or share your personal information with third parties for marketing purposes.

For more information, please read our Privacy Policy .

How do you use my information?

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders

  • Provide customer service

  • Send you promotional offers and updates (with your consent)

  • Improve our website and services

Do you share my information with third parties?

We share your information with trusted partners only as necessary to fulfill your orders. This includes:

  • Payment processors (Stripe)

  • Shipping carriers

  • Print and manufacturing partners

We do not sell or rent your information to third parties for marketing purposes.

Can I opt out of marketing emails?

Yes, you can opt out of marketing emails at any time by:

  • Clicking the “Unsubscribe” link in any marketing email

  • Updating your preferences in your account settings

  • Contacting us at anhrau98@gmail.com

You will continue to receive essential transactional emails related to your orders, such as order confirmations and shipping notifications.

Contact Us

How can I contact customer service?

You can reach our customer service team through:

Email: anhrau98@gmail.com
Phone: +84355335959

What are your customer service hours?

Our customer service team is available:

  • Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

  • Saturday: 10:00 AM – 4:00 PM (Mountain Time)

  • Sunday: Closed

How quickly will I receive a response?

We strive to respond to all inquiries promptly:

  • Email: 1-3 business hours

  • Phone: Immediate (during business hours)

  • Social Media: 4-8 business hours

During peak holiday seasons, response times may be slightly longer. We appreciate your patience and understanding.

Still Have Questions?

We understand that you may have questions that aren’t covered in our FAQ. Don’t worry – we’re here to help!

Contact us today:

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store

Our friendly and knowledgeable customer service team is ready to assist you with any questions or concerns you may have. We look forward to helping you create something truly special!

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store