Shipping Policy

Our Commitment to Reliable Delivery

At 152DREAM LLC, we understand that receiving your personalized products in a timely and safe manner is just as important as the quality of the products themselves. Whether you’re ordering a custom ornament for a holiday celebration, a personalized gift for a loved one, or branded merchandise for your business, you want to know exactly when your order will arrive and what to expect throughout the shipping process.

We are committed to providing a transparent, reliable, and efficient shipping experience for every customer. This Shipping Policy is designed to answer all your questions about our shipping methods, costs, delivery timelines, and international shipping capabilities. We believe that clear communication about shipping builds trust and ensures that you can shop with confidence.

More than 90% of consumers say they are likely to abandon an online purchase if shipping costs and delivery times are not clearly communicated. That’s why we’ve made it our priority to be upfront and transparent about every aspect of our shipping process. By the time you finish reading this policy, you’ll have a complete understanding of how we get your orders from our facility to your doorstep.

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Shipping Destinations

Domestic Shipping (United States)

We proudly ship to all 50 states across the United States, including Alaska and Hawaii. Whether you’re in New York, California, Texas, Florida, or anywhere in between, we can deliver your personalized products to your doorstep.

We also ship to:

• APO/FPO Addresses: We proudly serve our military personnel stationed around the world. Please note that delivery to APO/FPO addresses may take longer than standard domestic shipping due to military mail processing.

• PO Boxes: We can ship to PO Boxes, but please be aware that some carriers may have restrictions on PO Box deliveries. We recommend providing a physical address when possible to ensure the most reliable delivery.

• US Territories: We ship to US territories including Puerto Rico, Guam, the US Virgin Islands, and other US territories. Delivery times may vary based on the destination.

International Shipping

At 152DREAM LLC, we are proud to serve customers around the world. We ship internationally to many countries across:

• North America: Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, and many other European nations

• Asia: Japan, South Korea, Singapore, Australia, New Zealand, and more

• South America: Select countries

• Other Regions: We continue to expand our international shipping capabilities

If you are unsure whether we ship to your country, please proceed to checkout and enter your address. Our system will confirm whether we can deliver to your location.

Important Note for International Customers: When ordering from outside the United States, you are the importer of record and are responsible for complying with all customs and import regulations. You are also responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

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Processing Time

Order Processing

Before we can ship your order, we need time to create your personalized products. Our order processing time is the period between when you place your order and when we hand it over to the shipping carrier.

Standard Processing Time: Most personalized products require 2-5 business days for production. This includes:

• Design verification: We review your custom design to ensure it meets our quality standards

• Printing or engraving: Your design is applied to the product using our advanced printing or engraving technology

• Quality control: Each product is carefully inspected to ensure it meets our quality standards

• Packaging: Your product is securely packaged to protect it during transit

Rush Processing: For customers who need their orders faster, we offer expedited processing options. Please contact us at anhrau98@gmail.com or +84355335959 to inquire about rush processing availability and pricing.

Important Notes:

• Processing times are business days (Monday through Friday, excluding US federal holidays)

• Orders placed on weekends or holidays will begin processing on the next business day

• Some products may require additional processing time. Any such products will be clearly indicated on their product page

Factors That May Affect Processing Time

While we strive to process all orders within our standard timeline, certain factors may cause delays:

• Complex customizations: Orders with complex designs or multiple customizations may require additional processing time

• Bulk orders: Large orders may require extended processing time to ensure quality control

• Peak seasons: During holiday seasons (November through December), processing times may be extended due to high order volume

• Design revisions: If we need to contact you to clarify or revise your design, this may delay processing

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Shipping Methods and Delivery Times

Domestic Shipping Options

For customers within the United States, we offer a range of shipping options to suit your needs and budget. Delivery times are estimates and begin after your order has been processed and handed to the carrier.

Please Note: Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on carrier performance, weather conditions, and other factors beyond our control.

International Shipping Options

For international orders, shipping options and delivery times vary based on the destination country. During checkout, you will see the available shipping options for your location.

Important Notes:

• International delivery times are estimates and may be affected by customs processing, which can add additional time

• Some countries may have restrictions on certain products. We will notify you if we are unable to ship a product to your country

Business Days and Holidays

All delivery estimates are based on business days (Monday through Friday, excluding US federal holidays). Please note that:

• Orders are not processed or shipped on weekends or US federal holidays

• Carriers do not deliver on Sundays or US federal holidays

• International orders may be subject to local holidays and customs processing schedules

US Federal Holidays Observed:

• New Year’s Day (January 1)

• Martin Luther King Jr. Day (Third Monday in January)

• Presidents’ Day (Third Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth (June 19)

• Independence Day (July 4)

• Labor Day (First Monday in September)

• Columbus Day (Second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (Fourth Thursday in November)

• Christmas Day (December 25)

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Shipping Costs

Domestic Shipping Costs

Shipping costs for domestic orders are calculated based on:

• Shipping method selected

• Package weight (including product and packaging)

• Package dimensions

• Shipping destination

Shipping costs are displayed during checkout before you complete your purchase. There are no hidden fees – what you see is what you pay.

Free Shipping: We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay informed about current promotions.

International Shipping Costs

International shipping costs are calculated based on:

• Shipping method selected

• Package weight (including product and packaging)

• Package dimensions

• Destination country

• Customs and import regulations

International shipping costs are displayed during checkout. Please note that these costs do not include customs duties, taxes, or other fees that may be imposed by your country’s customs authorities.

Shipping Cost Estimates

Please Note: These are estimates only. Actual shipping costs will be calculated and displayed during checkout.

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Order Tracking

How to Track Your Order

We believe in keeping you informed every step of the way. Once your order is shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• A link to track your package

• The carrier handling your shipment

You can track your order in two ways:

1. Click the tracking link in your shipping confirmation email

2. Log in to your account on 152dream.store and view your order status

Tracking Information

Please note that tracking information may not be available immediately after your order ships. It can take 24-48 hours for tracking updates to appear as the carrier processes your package.

If you have any questions about tracking your order, please contact us at anhrau98@gmail.com or +84355335959.

When Tracking Shows “Delivered” But You Haven’t Received Your Package

If your tracking information shows that your package has been delivered but you have not received it:

1. Check with neighbors or household members who may have accepted the package

2. Check around your property – carriers sometimes leave packages in unexpected locations

3. Contact the carrier directly with your tracking number

4. Contact us if you are unable to locate your package after completing these steps

We will work with you and the carrier to resolve the issue. Please note that we may require a signature for certain deliveries or may need to file a claim with the carrier.

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Shipping Carriers

Our Shipping Partners

We partner with leading shipping carriers to ensure reliable and efficient delivery of your orders:

• USPS (United States Postal Service): Reliable for domestic and international shipments, particularly for smaller packages

• UPS (United Parcel Service): Excellent for domestic and international shipments, with robust tracking and delivery options

• FedEx: Premium shipping service for time-sensitive domestic and international deliveries

• DHL: Global shipping leader with extensive international network

We select the most appropriate carrier for each order based on the shipping method selected, package characteristics, and destination. In some cases, we may use regional carriers or alternative shipping partners to optimize delivery times and costs.

Carrier Selection

We reserve the right to select the carrier for your shipment. If you have a preference for a specific carrier, please indicate this in the order notes or contact us at anhrau98@gmail.com. While we will make reasonable efforts to accommodate your preference, we cannot guarantee that a specific carrier will be used.

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International Shipping: Customs and Import Duties

Customs Clearance

When you order from outside the United States, your package will go through customs clearance in your destination country. Customs clearance is the process by which customs authorities determine whether your package can enter the country and whether any duties, taxes, or fees are owed.

What you need to know:

• Customs processing time is not included in our delivery estimates and can add significant time to your delivery

• Customs authorities may hold your package for inspection, which can delay delivery

• You are responsible for providing accurate and complete information for customs clearance

Customs Duties, Taxes, and Fees

International shipments may be subject to:

• Import duties: Taxes imposed on goods entering a country

• Value Added Tax (VAT): Consumption tax applied in many countries

• Customs handling fees: Fees charged by customs brokers or carriers for processing your shipment

• Other fees: Additional fees that may be imposed by your country’s customs authorities

Important: These charges are not included in the purchase price or shipping cost. They are the responsibility of the customer.

We recommend contacting your local customs office for more information about potential charges before placing your order. Customs policies vary widely by country, and we cannot predict what charges you may incur.

Customs Declarations

We are required to provide accurate customs declarations for all international shipments. These declarations include:

• A description of the items in your package

• The value of the items

• The country of origin of the items

We declare the full value of your order on customs forms, as required by law. We cannot mark items as “gifts” or undervalue items to reduce customs fees.

Prohibited and Restricted Items

Some countries have restrictions on certain products. By placing an order, you acknowledge that you are responsible for ensuring that the products you order can be legally imported into your country.

If we become aware that a product cannot be shipped to your country, we will contact you to discuss your options, which may include canceling the order or shipping to an alternative address.

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Shipping to APO/FPO Addresses

We are proud to support our military personnel by shipping to APO/FPO addresses. Please note the following:

• Delivery times to APO/FPO addresses may be longer than standard domestic shipping

• Tracking may be limited for APO/FPO shipments

• Customs forms are required for APO/FPO shipments, and we will complete these on your behalf

• Prohibited items may apply to APO/FPO shipments based on military regulations

If you have questions about shipping to an APO/FPO address, please contact us at anhrau98@gmail.com or +84355335959.

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Shipping to PO Boxes

We can ship to PO Boxes within the United States. However, please note:

• Some carriers do not deliver to PO Boxes

• Delivery times may be longer for PO Box deliveries

• Signature confirmation may not be available for PO Box deliveries

If you have a PO Box address, we recommend providing an alternative physical address if possible. This ensures the most reliable delivery and allows for signature confirmation if required.

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Lost, Damaged, or Delayed Shipments

Lost Shipments

If your package is lost in transit, please contact us at anhrau98@gmail.com or +84355335959. We will:

1. Initiate a carrier investigation to locate your package

2. File a claim with the carrier if the package cannot be located

3. Issue a refund or replacement once the claim is resolved

Please note that carrier investigations can take several weeks to complete. We will keep you informed throughout the process.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of receiving your order. Please provide:

• Your order number

• Photos of the damaged product and packaging

• A description of the damage

We will work with you to resolve the issue, which may include:

• Issuing a replacement

• Issuing a refund

• Filing a claim with the carrier

For more information about damaged shipments, please refer to our Refund and Return Policy .

Delayed Shipments

If your order is delayed, please check the tracking information provided in your shipping confirmation email. Delays can occur due to:

• Weather conditions

• Carrier delays

• Customs processing (for international orders)

• High shipping volumes (particularly during holiday seasons)

We are not responsible for delays caused by circumstances beyond our control. However, we will make reasonable efforts to assist you and keep you informed about the status of your order.

Incorrect Shipping Address

If you provided an incorrect shipping address, please contact us as soon as possible at anhrau98@gmail.com or +84355335959.

• If your order has not yet shipped: We may be able to update the address

• If your order has shipped: We may not be able to redirect the package. If the package is returned to us, we will contact you to arrange reshipment at your expense

We are not responsible for orders that are lost or delayed due to incorrect shipping addresses provided by the customer.

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Order Splitting and Partial Shipments

When We Split Orders

In some cases, we may split your order into multiple shipments. This may occur when:

• Products are produced at different times: Some products may be ready to ship before others

• Products ship from different locations: Some products may be fulfilled from different facilities

• Bulk orders: Large orders may be split to ensure timely delivery of available items

Partial Shipment Policy

• Shipping costs: You will not be charged additional shipping costs for partial shipments

• Tracking: You will receive separate tracking information for each shipment

• Delivery: Partial shipments may arrive on different dates

If your order is split, you will be notified by email with tracking information for each shipment.

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Holiday Shipping

Peak Season Shipping

During the holiday season (November through December), order volumes are significantly higher than usual. To ensure you receive your orders in time for the holidays, please keep the following in mind:

• Order early: We recommend placing holiday orders at least 3-4 weeks before your desired delivery date

• Processing times may be longer: Please allow additional time for processing during peak season

• Carrier delays: Shipping carriers experience high volumes during the holiday season, which may cause delays

Holiday Shipping Deadlines

We will publish holiday shipping deadlines on our website each year. These deadlines indicate the last date by which you should place your order to receive it before specific holidays.

Please note: Holiday shipping deadlines are estimates and are not guaranteed. We recommend ordering as early as possible to ensure timely delivery.

Holiday Hours

Our operations may be limited during major US holidays. Orders placed on holidays will begin processing on the next business day.

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Shipping Insurance

Standard Coverage

All orders are automatically covered by shipping insurance at no additional cost to you. This coverage protects your order against loss or damage during transit.

Coverage Details

• Loss: If your package is lost in transit, we will issue a refund or replacement

• Damage: If your package arrives damaged, we will issue a refund or replacement

• Claim process: We handle all claims with the carrier on your behalf

Additional Insurance

For high-value orders or international shipments, we may recommend additional insurance coverage. If additional insurance is needed, we will contact you to discuss your options and any associated costs.

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Packaging

Sustainable Packaging

At 152DREAM LLC, we are committed to minimizing our environmental impact. We use sustainable packaging materials whenever possible, including:

• Recyclable cardboard boxes

• Recyclable paper padding

• Biodegradable packing materials

Secure Packaging

We take great care to package your products securely to prevent damage during transit. Our packaging process includes:

• Protective wrapping for fragile items

• Padding to prevent movement within the box

• Reinforced boxes for heavier items

• Clear labeling to indicate fragile contents

Gift Packaging

We offer gift packaging options for many of our products. Please check the product page for availability and pricing. Gift packaging may include:

• Gift boxes

• Tissue paper

• Ribbon

• Gift messages (you can include a personalized message with your order)

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Returns Due to Shipping Issues

Return Shipping Costs

If you need to return an item due to shipping damage, a manufacturing defect, or our error, we will cover the return shipping costs. You will receive a prepaid shipping label or reimbursement for the shipping cost.

For change-of-mind returns (where applicable), you will be responsible for the return shipping costs.

Return Address

Please do not return items without first contacting us and receiving authorization. Unauthorized returns may not be accepted.

For authorized returns, please ship to:

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Please include your order number and RMA (Return Merchandise Authorization) number on the package.

For more information about returns, please refer to our Refund and Return Policy .

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Frequently Asked Questions About Shipping

How do I know when my order has shipped?

You will receive a shipping confirmation email with tracking information when your order ships. You can also log in to your account to view your order status.

Can I change my shipping address after placing an order?

Please contact us as soon as possible at anhrau98@gmail.com or +84355335959. If your order has not yet shipped, we may be able to update your address. If it has already shipped, we may not be able to redirect the package.

Do you offer free shipping?

We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay informed about current promotions.

How long does international shipping take?

International shipping times vary based on the destination and shipping method selected. Typical delivery times range from 5-21 business days, depending on the shipping method and customs processing.

Will I have to pay customs duties or import taxes?

You may be responsible for customs duties, taxes, or other fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

What happens if my package is lost or damaged?

If your package is lost or damaged, please contact us immediately. We will work with you and the carrier to resolve the issue, which may include issuing a replacement or refund.

Can I track my international order?

Yes, international orders include tracking information. However, tracking may be limited once the package leaves the United States. Some countries offer more detailed tracking than others.

Do you ship to my country?

We ship to many countries around the world. To check if we ship to your country, please proceed to checkout and enter your address. Our system will confirm whether we can deliver to your location.

What is your shipping policy for bulk orders?

Bulk orders are subject to the same shipping policy as individual orders. However, we may be able to arrange special shipping for large orders. Please contact us at anhrau98@gmail.com to discuss your shipping needs.

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Updates to This Policy

We reserve the right to update, modify, or amend this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify you of significant changes, but it is your responsibility to review this policy periodically.

Your continued use of our website and services following any changes to this policy constitutes acceptance of those changes.

Effective Date: August 14, 2026

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Contact Us

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have any other shipping-related concerns, please don’t hesitate to contact us:

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store

Our customer service team is here to help you and will respond to all inquiries promptly and professionally.

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Thank you for choosing 152DREAM LLC. We look forward to delivering your personalized products with care and reliability.