Contact us

We’re Here to Help

At 152DREAM LLC, we believe that exceptional customer service is just as important as exceptional products. We understand that ordering personalized gifts is a meaningful experience – you’re creating something special for someone you care about, and you want it to be perfect. That’s why we’ve made it our mission to provide responsive, knowledgeable, and genuinely helpful support every step of the way.

Whether you have questions about our products, need assistance with customization, want to track your order, or simply want to share your feedback, we’re here for you. Our dedicated customer service team is ready to assist you with patience, expertise, and a genuine desire to ensure your experience with 152DREAM LLC is nothing short of exceptional.

We invite you to reach out to us through any of the channels below. We look forward to hearing from you and helping you create something truly special.

Contact Information

📧 Email

anhrau98@gmail.com

Email is often the most convenient way to reach us, especially if you have detailed questions or need to share images, design files, or other attachments. Our team responds to all email inquiries promptly, typically within 1-3 business hours during our regular operating hours.

When emailing us, please include your order number (if applicable) and as much detail as possible about your question or concern. This helps us provide you with the most accurate and helpful response as quickly as possible.

For general inquiries:

  • Product questions

  • Customization assistance

  • Order status requests

  • Return and refund inquiries

  • Partnership and collaboration opportunities

For order-related inquiries:

  • Please include your order number in the subject line

  • Provide details about your question or concern

  • Attach any relevant images or files (for design questions)

📞 Phone

+84355335959

For urgent matters, time-sensitive questions, or if you simply prefer to speak with someone directly, we welcome you to call us. Our phone lines are staffed during our regular business hours, and we strive to answer every call promptly and professionally.

Phone support hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

  • Saturday: 10:00 AM – 4:00 PM (Mountain Time)

  • Sunday: Closed

When you call, please have your order number handy (if applicable) so we can assist you as efficiently as possible.

📍 Physical Address

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

While we are primarily an online business, we welcome visitors by appointment only. If you would like to visit our facility, please contact us in advance to schedule a time that works for both parties.

Our physical location serves as our administrative and fulfillment hub, where we manage operations, quality control, and customer service. Please note that we do not maintain a retail showroom at this location – all product customization and ordering is conducted through our website at 152dream.store.

Contact Form

Prefer to reach out through our website? We’ve made it easy for you to get in touch with us directly from 152dream.store using our convenient contact form.

Our contact form allows you to:

  • Select the nature of your inquiry (General Question, Order Support, Product Information, Return/Refund, Partnership, Other)

  • Provide your name and email address so we can respond to you directly

  • Share your order number (if applicable)

  • Describe your question or concern in detail

  • Attach images or files (optional)

Submitting the contact form is the fastest way to ensure your inquiry is routed to the appropriate team member for a prompt and accurate response.

Response Times

We value your time and are committed to responding to all inquiries as quickly as possible. Here are our standard response times:

Contact Method Expected Response Time
Email 1-3 business hours
Phone Immediate (during business hours)
Contact Form 1-3 business hours
Social Media 4-8 business hours

Please note: During peak holiday seasons (November – December), response times may be slightly longer due to increased order volume. We appreciate your patience and understanding during these busy periods, and we assure you that we are working diligently to respond to every inquiry as quickly as possible.

Frequently Asked Questions

Before reaching out to us, you may find the answer to your question in our Frequently Asked Questions (FAQ) page. We’ve compiled answers to the most common questions we receive, covering topics such as:

  • How to customize products on our website

  • Payment methods and security

  • Shipping times and costs

  • International shipping

  • Return and refund policies

  • Order tracking

  • Product care and maintenance

  • Bulk and corporate orders

However, if you can’t find the answer you’re looking for – or if you simply prefer to speak with us directly – please don’t hesitate to reach out. We’re here to help.

Social Media

Connect with us on social media to stay updated on new products, special promotions, design inspiration, and behind-the-scenes glimpses of our creative process.

We love seeing how our customers use their personalized products – tag us in your photos and share your stories! Your creativity inspires us and helps us continue to improve and innovate.

Business Hours

Our team is available to assist you during the following hours:

Day Hours (Mountain Time)
Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 4:00 PM
Sunday Closed

Holiday Hours: Our hours may change during major US holidays. We will post any schedule changes on our website and social media channels in advance.

Our Commitment to You

When you contact 152DREAM LLC, you’re not just reaching a support desk – you’re connecting with a team of people who genuinely care about your experience. We are committed to:

Active Listening: We take the time to understand your question, concern, or need fully before offering a solution. We believe that the best answers come from truly understanding the question.

Knowledgeable Support: Our team is extensively trained on our products, processes, and policies. When you contact us, you can expect accurate, reliable information.

Empathy and Patience: We understand that ordering personalized gifts can be an emotional experience. Whether you’re celebrating a joyous occasion or navigating a complex customization, we approach every interaction with empathy and patience.

Prompt Resolution: We value your time and strive to resolve inquiries as quickly as possible. If we can’t immediately answer your question, we will tell you honestly and provide a clear timeline for when you can expect a resolution.

Follow-Through: We don’t consider an issue resolved until you are satisfied. If we promise to follow up, we will – and we’ll follow up until your question is answered or your concern is addressed.

Media and Press Inquiries

For media inquiries, interview requests, or press-related questions, please contact us at anhrau98@gmail.com with “Press Inquiry” in the subject line.

We welcome opportunities to share our story, discuss our products and services, and contribute to conversations about personalized gifts, e-commerce, entrepreneurship, and sustainable business practices.

Wholesale and Bulk Orders

Are you interested in ordering personalized products in bulk for your business, organization, or special event? We offer competitive pricing and flexible options for bulk orders.

Bulk order applications include:

  • Corporate gifts for employees, clients, and partners

  • Wedding favors for bridal parties and guests

  • Event merchandise for conferences, trade shows, and fundraisers

  • Team gifts for sports teams, clubs, and organizations

  • Holiday gifts for customers, members, and supporters

  • Promotional products for brand marketing and awareness

For wholesale and bulk order inquiries, please contact us at anhrau98@gmail.com with “Bulk Order” in the subject line. Please include:

  • The product(s) you’re interested in

  • The estimated quantity you need

  • Your timeline

  • Any customization requirements

  • Your budget (if applicable)

Our team will work with you to create a custom quote and ensure your order is perfect for your needs.

Partnerships and Collaborations

At 152DREAM LLC, we are always open to exploring partnerships and collaborations that align with our values and mission. If you are a:

  • Influencer or content creator interested in collaborating with us

  • Blogger or journalist wanting to feature our products

  • Event planner looking for custom merchandise

  • Business seeking corporate gifting solutions

  • Nonprofit organization exploring fundraising opportunities

  • Supplier or manufacturer with complementary products

We would love to hear from you. Please reach out to us at anhrau98@gmail.com with “Partnership” in the subject line, and tell us a little about yourself, your organization, and how you envision working together.

Feedback and Suggestions

Your feedback is invaluable to us. It helps us understand what we’re doing well and where we can improve. Whether you have a suggestion for a new product, a critique of our website experience, or a story about how our products touched your heart, we welcome your input.

We read every piece of feedback we receive and use it to continuously refine and improve our offerings. Your voice matters, and we appreciate you taking the time to share it with us.

You can submit feedback through:

  • Our contact form at 152dream.store

  • Email at anhrau98@gmail.com

  • Social media direct messages

Lost or Damaged Orders

If your order arrives damaged or does not arrive at all, please contact us immediately. We take shipping issues seriously and will work with you to resolve the problem as quickly as possible.

For damaged items:

  • Please contact us within 7 days of receiving your order

  • Provide your order number

  • Include photos of the damaged product and packaging

  • Our team will arrange for a replacement or refund

For lost items:

  • Please allow the full estimated delivery window to pass

  • Contact us with your order number

  • We will initiate a carrier investigation

  • If the package is confirmed lost, we will issue a refund or replacement

We are committed to ensuring you receive the product you ordered in perfect condition, and we will do everything in our power to make that happen.

Privacy and Security

Your privacy and security are of utmost importance to us. When you contact us, whether by email, phone, or through our website, you can trust that your personal information is handled with care and in accordance with our Privacy Policy.

We use your contact information solely to respond to your inquiries and provide the service you request. We do not share your information with third parties for marketing purposes without your explicit consent.

Our website uses SSL encryption to protect your data during transmission, and all payment processing is handled through Stripe, a leading payment processor with industry-leading security measures.

Accessibility

We are committed to making our products and services accessible to everyone. If you have difficulty using our website, need assistance with an order, or require accommodations for any reason, please contact us at anhrau98@gmail.com or call us at +84355335959.

We will make every effort to accommodate your needs and ensure you can enjoy the full 152DREAM LLC experience.

Send Us a Message

We would love to hear from you. Whether you have a question, a concern, a suggestion, or simply want to share how our products have touched your life, please don’t hesitate to reach out.

Contact us today:

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store
Address: 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110, United States

We look forward to connecting with you and helping you create something truly special.

Office Location Map

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Our office is located in Albuquerque, New Mexico, a vibrant city known for its rich culture, stunning landscapes, and thriving business community. From this central location, we coordinate our national and international operations, serving customers around the world.

Our Promise

When you reach out to 152DREAM LLC, you are connecting with a company that values your time, your trust, and your satisfaction. We promise to:

  • Respond promptly to every inquiry

  • Listen carefully to your needs and concerns

  • Provide accurate information about our products, policies, and processes

  • Resolve issues fairly and efficiently

  • Treat you with respect and professionalism

  • Follow through on our commitments

  • Go the extra mile to ensure your satisfaction

We are proud to serve you and look forward to building a lasting relationship.

Thank you for choosing 152DREAM LLC. We are here to help you create moments that matter.

152DREAM LLC
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Email: anhrau98@gmail.com
Phone: +84355335959
Website: 152dream.store